 |
 |
 |
| |
|
|
Puppy Promise
Because so many of our customers have Puppies we have a Puppy Promise. That means that as your dog grows, the next size up harness is deeply discounted. Yes, even if you have a Great Dane!
Criteria
To be considered for the Puppy Promise your dog must still be … a puppy! For most dogs, puppyhood is somewhere between newborn and 12-14 months (for our petite dog friends) and newborn and 24-30 months for our big and huge dog friends (like an English Mastiff or Great Dane). Note: The Promise isn’t intended for dogs that maybe have gotten a little chubby because Grandma thinks Love looks like big snacks…
To be eligible for the Puppy Promise please get the next size as soon as your dog starts to outgrow the smaller one, not 6 weeks or 6 months later.
Simply email us:
- a clear photo of the size label on the harness you have now
- a recent photo of your awesome dog in the harness
- your full name, and your dog’s name
- your dog's WAG (Weight, Age, Girth as we measure it here https://WalkYourDogWithLove.com/girth
- In the subject line write Puppy Promise Please!
If your dog fits the Puppy criteria, you’ll be emailed a unique Puppy Promise coupon code. Easy.
Why We Have A Puppy Promise:
- We don’t want you walking your dog by its throat. Ever. This is so important to us that we’re willing to offer a deep discount on the next size harness. This saves you from having to use the ‘money’ argument, saying “I’ll wait until the dog is fully grown before I get it a harness”…. and then proceed to walk your dog from its throat until then. The Puppy Promise makes it so money won’t stand in the way of getting off your sweetie’s neck….Now. Getting off a dog’s neck is vital – even for a ‘good’ walking dog (which pups are not.😉). You can see why we say that here, it’s what our vet showed us.
- It allows you the get the right size, right now, and not try to straddle two sizes. A right size harness means better results and your dog will be more comfortable. Plus, your pup deserves the best from the start. It’s Win-Win-Woof for everyone.
- Walk Your Dog With Love dog harnesses are great for training. Which is what a lot of people do with their pups. Trainers worldwide recommend them because it makes training more effective. Our harness helps to communicate what you want the dog to do, not vice-versa (like collars/chokers and rear attached harnesses).
- It’s our form of a Loyalty Program; we want you to stay with Walk Your Dog With Love through your dog’s entire life. It’s meant for consecutive purchases; we don’t want you to switch harnesses mid-stream as your puppy grows. If you’re buying a harness every few months (or every few weeks with a bigger, faster growing dog), we’d like it to be ours. 😊
Getting the right size is easy What's your dog’s weight? Check out the sizing chart here here https://WalkYourDogWithLove.com/girth.
If you have any questions, please email us your dog’s WAG (Weight, Age, Girth) so we can assist you.
Chew Relief
Chew Happens! No worries. While the guarantee doesn't cover wear and tear like chewing, we are happy to help you get a fast, one time chew replacement … and at a deep discount. Valid only on harnesses. Simply email:
- a clear photo of the item’s label
- at least two clear photos of the damage (1 close up and 1 of the entire item)
- your full name and the furry culprit’s name
- In the subject line write "I need some Chew Relief Please"
You'll then receive an email with a unique Chew Relief coupon code. Easy.
BUT FIRST! If you have a chewy doggy, here are some tips:
Anti-chew: Try spraying the harness with Bitter Apple or Lime or some other form of bitter yuck spray. Some dogs don't like it . . . and some dogs do. You can get it at most pet supply stores.
Prevent: Take the harness off your dog when it is not being walked. And also put it someplace your dog can't get to. A harness is something the dog is wearing. Clothing is not something dogs are used to, so some dogs try to get it off, others are just curious and they check it out with their mouth and teeth.
It often takes a second to damage a harness (what we call a THI - a Tooth And Harness interaction), especially with younger dogs, Sometimes a dog can simply 'slice' it with their teeth.
Redirect: This is a better thing than having your dog chew its harness or leash. Get about 7 feet of a thick rope at your hardware store. At Home Depot they have a blue and white striped rope in the Tool Corral. Tie a big handle in either end and then let your have at it in the middle while you hold the handles. This way instead of saying 'NO', you are directing it to something more acceptable.
Distract: Get a spray bottle or water gun and give your pooch a quick squirt on the rear-end when it starts to chew. Don't let the dog know you are using it.- it is supposed to be like the Voice of Dog. That might help to distract your pup. Also try a soda can with a few pennies in it and give the can a shake to serve as a distraction. Don't let the dog know it is you in this case either.
Dog or Human Damaged
We understand that "Things Happen". Things like...Uggg the dog chewed it, or Owww I stepped on the buckle and it cracked, or Ooof the leash got caught in the car door ... Yup, Things Happen. No worries! We want to help you Walk Your Dog With Love as soon as possible. You will get a fast replacement … and at a deep discount. Simply email:
- a clear photo of the item’s label
- at least two clear photos of the damage (1 close up and 1 of the entire item)
- your full name and the dog's name
- tell us who did the damage (sure, blame it on the dog!) and how it happened ... if you know
- In the subject line write "Dog or Human Damaged Help Please
You'll then then receive an email with a unique Dog/Human Damaged coupon code. Easy
Dieter's Special
We totally support fit and trim dogs (and humans too!). If your dog has losses weight and its first harness doesn't fit, the next size down will be deeply discounted. The same is true if your dog has a health problem that causes weight lose or gain. Simply email
- a clear photo of the size label on the harness you have now
- your name, and your dog’s name, and your dog's weight now.
- tell us 'the story' if there is one,. e.g. diet and exercise made the difference
- in the subject line write "Dieter's Special Please
You’ll be emailed a special Dieter's Special coupon code. Easy
Getting the right size is easy What's your dog’s weight? check out this size chart here https://WalkYourDogWithLove.com/girth.
If you have any questions, please email us your dog’s WAG (Weight, Age, Girth) so we can assist you.
Broken Anything
Did something break? Ugggg. If a Manufacturer's Defect happens, your item will be replaced.
Manufacture's Defect's are caused by the things we control during the manufacturing process like stitching points that are loose or undone, hardware on a brand new item that is missing, has been put on wrong, or that that doesn't operate. Most everything else (rips, nips, cuts, cracks, tears, frays, fails, etc.) are covered either under
If you think you have a Manufacturer's Defect claim simply email:
- your full contact and mailing info (name, mailing address, daytime phone)
- the name, weight & age of the dog, and if the dog is a particular breed
- a clear photo of the item’s label
- at least three clear photos of the damage (1 close up, 1 close up from a different angle, and 1 of the entire item)
- describe (as best as you can) when you first realized that something wasn’t right. The more detail the better (Who, What, When, Where, Why, How)
- in the subject line write tell "I believe I have a Manufacturer’s Defect
Although Wear & Tear is not covered by the guarantee, a lot of Wear & Tear can be traced back to interaction with a dog or it's human, which is covered. Please click the following to see if you are covered.
While we wish out products would last forever, they don’t. Like everything else in life, unfortunately even our dog gear wears out, Like shoe soles & laces, and car tires & brakes.
“But all I was do with it is walk the dog”. Every piece of dog gear we sell ends up having a unique experience. A dog harness is not a 'passive' item, it’s a tool that gets a workout every time it's used. Its very job is to be constantly stressed, pulled and tugged on. The same goes with a leash and most of our other gear. Often our dog gear is at the center of a ‘dispute: the dog wants to go this way... and its human wants to go that way. Compared to a pair of glasses that simply sit on someone's face, a dog harness does a lot of work. And even glasses get scratched, chipped, dented, bent out of shape, broken.
Other things contribute to Wear & Tear: Simply putting a harness on a dog subjects it to dog fur, dander, oil, shampoo & conditioner residue, and often tick & flea chemicals. Dog gear is also subject to all kinds of weather: sun, rain, snow, hot, cold, windy, dry, by the beach, in the forest, on salted roads, in streams, ponds, the ocean. Thus even a ‘simple once-around-the-block' a few times a day takes its toll.
Gear might also be chewed, clawed or scratched, snagged by branches, dragged through underbrush, rubbed against trees, rocks, brick buildings, and who knows what else. A harness (if it's lucky) might even have the joy of being on a dog while the dog happily rolls in the grass. Or while it rolls in something else, very stinky.
Dog gear is even at the mercy of its environment as it waits for the walk in that hot or cold mud room or even hotter or colder car, or on top of the radiator, or left on the floor with the dust bunnies and muddy sneakers. And then there is the ultimate enemy of all things - Time.
All this wear and tear causes things to break, rip, tear, crack and fail. With that said, if you feel you dog gear is out of commission before its time, email:
- your full contact and mailing info (name, mailing address, daytime phone
- the name, weight & age of the dog, and if the dog is a particular breed
- When and where you purchased the item, and the name and email used at that time (your best guess if you don't have specifics
- a clear photo of the item’s label
- at least two clear photos of the issue (close up and of the entire item)
- describe – as best as you can – when you first realized that something wasn’t right. The more detail the better (Who, What, When, Where, Why, How)
- tell us your dog gear's story
- in the subject line write "I believe my harness has wear and tear before its time"
Express Exchange
Did you make an Ooops and order the wrong size? Did your dog tell you it doesn't like the Color harness you got them? Would you rather one of our softer styles? Do you want something embroidered? As long as the gear is in 'like new' condition, we will happily exchange your gear for what you or your dog really want.
To start an exchange, simply email us
- where you got the item. Was it directly from us, from your trainer, etc.
- the exact name the item was ordered under, if ordered online. And your name if it is different
- the order number
- the address you want the new item sent to
- your phone number in case we need to contact you to speed things up
- a clear photo of the label on the item
- explain the situation, what you want to do
- if it's for a harness, please tell us your dog's WAG: Weight, Age and Girth as we measure it
- if it's for a collar please tell us your Weight, Age and Neck measurement
- if it's for anything else, please tell us your dog's age and weight
- in the subject line write "I need to do a Express Exchange Please"
5 Star Confidence
Buying something on the internet - sight unseen - requires Trust. Manufacturers make claims, yet does what they are selling really work? Sure, you watched the video and 'get' how it works, but will it work on your dog? Check out the opinions and experiences of hundreds and hundreds and hundreds of people Good, Bad or Indifferent. Read the reviews here then make up your own mind.
Of course, the only way to really decide is to try it yourself. That is why we offer an Unconditional Test Drive - get a harness and try it - it you don't like it, simply mail it back for a refund. If you Love it, please tell your friends!
Skunked!
OMD! (Oh My Dog!) did your dog have a Stinky Meeting with a Skunk? Peee-uuuu! While that's no fun for your dog, and your dog might smell for days, we can help you get a non-stinky harness quick, and at a super deep discount. (Noooo, we don't want the old one back!) No worries, You're covered. Simply email us,
- a clear photo of the label of the skunked item
- tell us the stinky story
- sure, if you have one, send us a photo of your dog in the harness...in less smelly days. We love photos of dogs
- please tell us your dog's age and weight
- in the subject line write "My dog got skunked, here is the stinky story"
Lost or Stolen Coverage
Oh No! Did you forget your harness at the hotel or place you rented while you were on vacation? Did your dog take a *swim in the ocean or run throught the forest and come back without the harness? Can't find the harness anywhere? Email us and
- tell us where you got the item. Was it directly from us, from your trainer, etc.
- the exact name the item was ordered under, if ordered online. And your name it different
- the order number
- your phone number in case we need to contact you to speed things up
- a photo of the dog in the harness or using the item - if you have one (you know you do....you have hundreds of photos of your dog 
)
- explain what happened, the more detail the better (the hotel's name, where you where, etc.)the situation, what you want to do
- if it's for a harness, please tell us your dog's WAG: Weight, Age and Girth as we measure it
- if it's for a collar please tell us your Weight, Age and Neck measurement
- if it's for anything else, please tell us your dog's age and weight
- in the subject line write "Please help me with my lost/stolen harness"
We'll get right back to you with help to get you a replacement quick!
*If your dog is off-leash, please take off the harness. There are many reasons for this - most of them for your dog's safety. Worse than losing a harness, is losing a dog because it gets caught on something and can't get loose in a forest or in the water or anywhere. Or having your dog get tangled up in the harness and hurting itself.
New Product Beta Testing
How do our new products get from the drawing board to your dog? First we do extensive testing on everything we make. All of our products go through many miles of testing - hundreds of miles with dogs of many sizes and shapes. The next step is to have to do Beta Testing - and that is where you come in. Often we will ask our customers to help us with feedback on brand new ideas. One of the perks of being a Walk Your Dog With Love customer is that you might be invited to join us in product testing.
Very Important Snout
As a Very Important Snout customer, you'll get first notice of new products and access to our promotions, discounts, coupons and savings. This is a great way to get special deals, and it is always nice to be able to pass on a great deal to your friends. If you're one of our Affiliates, it is a great way to pass on savings to your constituency.
Free Harnesses and Fundraising Programs
This is a very exciting opportunity to help get free harnesses or to raise funds for your organization. We work with dog shelters and other dog related causes in order to help with their important missions. the programs are free to use and have no commitment. We would love to help your cause. Please contact us for more information.
Wholesale Pricing
Wouldn't it be great to get Walk Your Dog With Love from your trainer, or to support your local shelter, or from your favorite pet supply store or dog walker? Well, you can! Please have them contact us for our Dog Professional program
Tier One Customer Service
Tier 1 Customer Service means that you have special rapid access to Customer Service. You get that when you purchase directly from our site. Tier One Customer Service operates 7 days a week, morning, noon and night. You can contact us either via email or by phone. You will get an award winning level of customer service from people who are trained on all aspects of our company and products, and who speak conversational English. Our customer service is located in Lanesboro, Massachusetts.
Unconditional Test Drive
The only way to know if Walk Your Dog With Love Dog gear works ... is to try it. Sure, a friend might have suggested us, and they might love it. Yet the real test is how it works with you, and your dog. This means you can try the harness for 10 days from when you recieve it to make sure that your gear is doing what you want or get your money back.
We'll do everything we can to help you have the experience you expect. Based on customer feedback from hundreds of thousands of customers, things people and their dogs are looking for include:
.
Nothing stinks more than having to wait for weeks or months for a refund. If your item is eligible for a refund, once we receive it we issue a rapid refund within a few days. If the purchase was made with a credit card, we initiate a refund back to that credit card.
You will also get an email about it when that happens, so you don’t have to wonder ‘did they get my package’. Click here for returns info. If we do have to part ways, we would like it be as friends.
