Shipping

For shipments within the United States, items are shipped First Class USPS mail. You can also choose faster services from the drop down menu. International Orders are shipped via First Class USPS international mail. 

Cancellations

Orders that are cancelled before shipping will be refunded entirely. Please contact us promptly for any order cancellations. After an item has been shipped it can be returned following our Refunds/Returns policy. Canceled embroidered items or other custom items (e.g., back-attached, leash by the foot, Soft & Sweet harnesses, items customized at the customer’s request) that are made, yet not shipped are not eligible for a refund. The cost of shipping will be refunded on those items.

Exchanges

Getting what you need is done in two separate transactions: 

1) Order what you need, and we’ll ship it ASAP.

2) Return what you don’t want and as long as it meets the Refund requirements you’ll get a refund.

Refunds/Returns

1. Refunds are provided for 1 year from date of purchase.
2. Refunds are provided for new/like new items in sellable condition. Used or dog soiled items are by definition not in sellable condition. Even cleaned and inspected, used returned items can’t be restocked because of product security, health, and safety reasons. This is comparable to not taking returns for open food or worn bathing suits and underwear.
3. Refunds are not issued for embroidered items or custom made items.
4. Refunds can only be issued for items purchased directly from Walk Your Dog With Love.
5. Returns that don’t meet the criteria cannot be refunded.
6. Refunds are limited to the amount paid for the item (not shipping/handling or taxes).
7. Refunds are issued to the original form of payment (i.e. the exact credit card used; cash purchases get a check).
8. Due to the nature of how credit cards and banks work, refunds might not post to your account for an entire billing cycle. Returns and refunds are usually processed once a week.

Send Returns for a refund to:

Walk Your Dog With Love

Returns/Refunds Department

PO BOX 125

LANESBOROUGH MA  01237

You must include inside the package: 

• A copy of this email must be included inside the package, along with the name and email address on the order
• If you purchased it at a show, please tell us which show, your first and last name, phone number and mailing address

How “new/like new” is determined

Here are some of the main ways we determine “new/like new”: Harnesses that show visual signs of use including dog hair, dander, discoloration, and/or a dog smell aren’t refunded. We also know what a new/like new harness looks like - and what it doesn’t look like; for example, a new harness has a certain sheen and the fabric lays absolutely flat.