For shipments within the United States, items are shipped First Class USPS mail. You can also choose faster services from the drop down menu. International Orders are shipped via First Class USPS international mail.
Orders that are cancelled before shipping will be refunded entirely. Please contact us promptly for any order cancellations. After an item has been shipped it can be returned following our Refunds/Returns policy. Canceled embroidered items or other custom items (e.g., back-attached, leash by the foot, Soft & Sweet harnesses, items customized at the customer’s request) that are made, yet not shipped are not eligible for a refund. The cost of shipping will be refunded on those items.
Getting what you need is done in two separate transactions:
1) Order what you need, and we’ll ship it ASAP.
2) Return what you don’t want and as long as it meets the Refund requirements you’ll get a refund.
Send Returns for a refund to:
Walk Your Dog With Love
PO BOX 125
LANESBOROUGH MA 01237
You must include inside the package:
How “new/like new” is determined
Here are some of the main ways we determine “new/like new”: Harnesses that show visual signs of use including dog hair, dander, discoloration, and/or a dog smell aren’t refunded. We also know what a new/like new harness looks like - and what it doesn’t look like; for example, a new harness has a certain sheen and the fabric lays absolutely flat.