100% Guaranteed. Here is how to get the right size dog harness
I NEED TO GET THE RIGHT SIZE OR COLOR!
Right size replacement instructions for harnesses are below. For right color, or right size leashes, collars, or seat belts Click Here
BEFORE RETURNING YOUR HARNESS FOR A DIFFERENT SIZE, PLEASE SEE THE ADJUSTMENT AND RIGHT SIZE INFO BELOW:
Has it been fitted correctly?
Please take a moment to make sure the harness is a) adjusted correctly and b) put on your doggie correctly. Please watch the video below . . . even if you have seen it before.
Please note the "Scooch & Set" for proper fit. This is very important.
Once you find where you like the slidy side, "set" it as described in the video. Now your harness is custom-tailored for your dog.
We want it "right" not "tight". Right means snug, 2-4 fingers can fit under the harness at the shoulder (where the reflective material is). See this on the video.
Because the harness pulls from one side, it 'bows' and 'gaps', and it doesn't look even. This is normal, and how it is meant to look.
The 'gap', when the harness 'bows' out, is part of the design. Don't tighten the harness because of it. The material, and your dog, are flexible; it isn't supposed to fit like skin-tight spandex.
You also might need to adjust it a few times to get it "just right".
Is the harness the right size?
Let’s make sure you have the right size harness to begin with. Your dog’s weight should be in the range the label on the harness shows. If it is not, no worries, we will help make it right (sometimes people order the wrong size and sometimes we send the wrong size).
To make sure have the right size, see the chart here with girth measurements. Girth is the measurement that goes over your dog's shoulders, right behind the front legs, and back up again. Please measure with your dog standing. Measure it as if it was the harness - not too tight, not too loose. If your dog measures at the very top of one size, then go up to the next size harness.
IF YOU NEED TO REPLACE YOUR DOG HARNESS FOR THE CORRECT SIZE
Getting what you need is easy, it’s done in two separate transactions:
1) Order the size harness you need and we’ll ship it ASAP.
2) Return The harness you have and if it meets the requirements below, you’ll be issued a refund
Refunds are provided for 1 year from date of purchase.
Refunds are limited to the amount paid for the item (not shipping/handling or taxes).
Refunds are issued to the original form of payment (i.e. the exact credit card used; cash purchases get a check).
Refunds are provided for new/like new items in sellable condition. Used or dog soiled items are by definition not in sellable condition. Even cleaned and inspected, returned items can’t be restocked because of product security, health, and safety reasons. This is comparable to not taking returns for open food or worn bathing suits and underwear.
Returns that don’t meet the criteria cannot be refunded.
Refunds are not issued for embroidered items.
Refunds are issued back to the source that they came from, i.e. if a credit card was used, the refund will only be issued to that card; it can’t be put on another card, nor can a check be issued.
Refunds can only be issued for items purchased directly from Walk Your Dog With Love.
Due to the nature of how credit cards and banks work, refunds might not post to your account for an entire billing cycle. Returns and refunds are usually processed once a week.
A copy of this email must be included inside the package, along with the name and email address on the order.
Send Returns for a refund to:
Walk Your Dog With Love
PO BOX 1484
LANESBOROUGH MA 01237
You must include inside the package:
A copy of this email must be included inside the package, along with the name and email address on the order
If you purchased it at a show, please tell us which show, your first and last name, and your mailing address